FAQ

Do you provide delivery and pick up of centerpieces?ideaswssharon2
Yes, we provide both delivery and pick-up.

Do you provide set up and take down of centerpieces?
Yes, we provide both set up and take down of centerpieces.
This is quoted separately and it is based on the centerpieces chosen.

Can we pick up and return ourselves to help with our budget?
Of course! We do not require you use our delivery, pick up (return),
set up or take down services. Enlisting the help of family and friends
for these services is certainly an excellent way to stay within your budget!
All four of these services are priced separately so if you want to hire
us to do some of these services for you and do others yourself
that is fine too!

Are the candles or other items to fill vases provided?
No. As the items used to fill vases can vary widely, we do not carry
inventory on the many possibilities that could be desired. If you need
us to design table decor for you, it can be quoted separately.

What happens if something breaks or is damaged?
You will be charged the full replacement cost of the item and it
will be deducted from your Security Deposit.

How can I pay for my rentals?
We accept cash and checks or you can pay by credit card on PayPal.

How far in advance can I reserve items for my event?
You can reserve as far in advance as you would like. The earlier the
better because once a date is booked we may not be able to
accommodate you.

Can I cancel or change my order?
Yes, changes are accepted up to 3 weeks prior to your event.
However, in the case of cancellations the Reservation Deposit
is non-refundable.

Do I have to wash items before returning them?
Yes, all items must be clean and debris free. They do not have to
be washed in soap and water, but any wax build up from candles
needs to be removed. This can be easily done by placing a tablespoon
of water in the candle holders before you light the candles. The water
prevents the candles from becoming stuck in the holder.

Do you sell any of your items?
Yes, some items are also available for purchase. Just ask!